Return Policy
1. Returns and Refunds
At Qualityiadivisio, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may return it within 14 days of receipt for a refund or exchange.
2. Return Conditions
To be eligible for a return, your item must:
- Be unused and in its original packaging
- Be in the same condition as when you received it
- Include all original tags and labels
- Be returned within 14 days of delivery
3. Return Process
To initiate a return, please contact us at contact@qualityiadivisio.world or call +44 141 266 0016. We will provide you with a return authorization number and instructions for returning your item.
Please include your order number and reason for return when contacting us.
4. Return Shipping
Customers are responsible for return shipping costs unless the item was damaged or incorrect due to our error. We recommend using a trackable shipping service for returns.
5. Refund Processing
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
Please note that shipping costs are non-refundable unless the return is due to our error.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
7. Exchanges
We are happy to exchange items for a different product of equal value. If the new item costs more, you will be charged the difference. If it costs less, we will refund the difference.
8. Non-Returnable Items
For hygiene and safety reasons, opened or partially used products cannot be returned unless they are defective or damaged.
9. Right to Cancel
Under UK consumer law, you have the right to cancel your order within 14 days of receiving it without giving any reason. This cancellation period starts from the day you receive the goods.
10. Contact Us
If you have questions about returns or need assistance, please contact us:
Email: contact@qualityiadivisio.world
Address: 180a Milngavie Rd, Bearsden, Glasgow G61 3DX, United Kingdom
Phone: +44 141 266 0016